Frequently Asked Questions
Discover everything you need to know about our Parisian craftsmanship and services.
How can I track my Moynat order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
What is your return policy?
Items may be returned within 30 days of receipt, provided they are in their original condition, unused, and with all protective packaging and tags intact. Personalized or bespoke items are not eligible for return.
Do you offer international shipping?
Yes, Moynat provides insured international shipping to a wide range of countries. Delivery times and shipping costs vary depending on the destination and will be calculated at checkout.
How should I care for my Moynat leather goods?
To preserve the beauty of your leather item, avoid exposure to direct sunlight, humidity, and heat. We recommend storing it in its original dust bag and using a soft, dry cloth for light cleaning.
Can I have my Moynat product personalized?
We offer exclusive hand-painting and hot-stamping services to personalize your leather goods. Please contact our customer service or visit a boutique to discuss your bespoke requirements.